Privacy Policy

PRIVACY POLICY

Introduction

KEMEDAR respects your privacy and is committed to protecting it. We provide this Privacy Policy to inform you of our privacy procedures and practices, as well as to describe what information we collect about you, how we obtain your information, and how we use, share and otherwise process your information in the course of operating our business and our platforms.
In this Privacy Policy, 

“we”, “our” and “us” refers to KEMEDAR CORPORATION (USA), TREE HOLDING COMPANY (USA), KEMEDAR EGYPT, KEMEDAR INDONESIA, KEMEDAR UAE, KEMDAR KSA, KEMEDAR TURKEY and their worldwide affiliates (collectively, “KEMEDAR”); 

“the website” refers to the KEMEDAR websites (including www.kemedar.com, www.kemetro.com, www.kemmeta.com , www.kemenews.com, www.academy.kemedar.com  , www.investintree.com the website and our mobile applications together are the “platforms”; 

and “you” and “your” refers to a specific individual accessing and using the platforms or the services that we provide.
We may update or revise this Privacy Policy at any time and this page will always reflect the current version.

The information that we collect

For purposes of this Privacy Policy, KEMEDAR is a “data controller”, which means that we are responsible for the personal information that we collect about you and how we process it.
"Personal information" is any information that can be used to identify you or that we can link to you and which we have in our possession or control.
The information we may collect from or about you includes:

  1. Personal data about you: When you register on the website as a user or otherwise, update your information, take part in promotions or campaigns or contests, sign into our mobile application using your personal information or a social media account, send emails to us, send support requests, contact estate agents or product sellers via forms or phone numbers made available on our platforms, provide feedback, or when you report a problem with our platforms, you provide us with information that we store and process. Such information may include your name, address, phone number, email address, device IP address, date of birth, passport or ID, survey participation, video and audio recordings and your interests, and any other information that you independently choose to provide to us (for example, if you send us an email or call us).



  1. Purchase information: We may collect information relating to any purchases or potential purchases of our products or services that you make (such as records of purchase).



  1. Website information: We may receive information from you as a result of your visits to, and use of, the website. This information may include information such as your IP address, the date and time you access the website, length of time you spend on the website, your browsing history (recorded by the text and graphics files that compose that page), and the Internet address of the website from which you redirected to our website.




How do we obtain and what are the sources of your information

We may collect your information during the course of our relationship with you and will only use your personal information in accordance with applicable data protection laws.
We may obtain this information from a variety of sources, including:

  1. from you (for example, when you access and use the platforms, when you make an inquiry about our platforms or services, send WhatsApp communications to us or agents, seller and brokers via our platforms to enquire about a property or any product or service, send emails or call our Customer Care team, or otherwise provide us with your personal information);



  1. from real estate developers, agents and brokers and government sources



  1. from our affiliates and business partners, and

  2. from advertising networks, analytics providers and search information providers.


How do we process your information?

We will comply with applicable data protection laws that apply to our processing of your personal information. We will:

  1. process your personal information in a lawful, fair, transparent and secure way;



  1. collect your personal information only for specific, explicit and legitimate purposes as explained to you when collecting your personal information;



  1. not use your personal information in any way that is incompatible with those purposes;



  1. process your personal information in a manner that is adequate and relevant to the purposes for which we have collected it and limited only to those purposes;



  1. keep your personal information accurate and, where necessary, up to date; and



  1. keep your personal information in a form that identifies you only as long as necessary forthe purposes we have informed you and/or as permitted by law.


How do we use your information?

We may use or process your personal information for the following purposes:

  1. to provide any services that you request from us;



  1. to provide a better service to you, and in particular, to keep internal records, as well as to improve our products, services and the platforms. If you contact us via the website, or via email to the contacts set out on the website, or via our call centers, we may keep a record of that correspondence or call to improve our services and to address any specific requests or complaints;



  1. to communicate with you (through various communication platforms, such as WhatsApp, SMS, phone and email) if you have ordered, purchased or participated in anything on the platforms, including to respond to any queries, requests or comments that you may haveand to facilitate communications between you and our real estate agents and sellers when you enquire about the properties or any products or service on our platforms;



  1. to assist third parties in providing services to you, such as real estate developers when sending emails on their behalf;



  1. to contact you for market research purposes;



  1. to monitor communications in order to improve the services we provide to you and assess the performance and responsiveness of our employees and real estate agents and sellers that provide our services to you (for example, when you enquire about properties through our platforms and you are connected to the real estate agents and sellers by us);



  1. to provide you with information about new opportunities, promotions, alert notifications, special offers and other information that we may feel is relevant to you;



  1. to provide you and enable selected third parties to provide you, with information about goods or services that may interest you;



  1. to customize or enhance your experience on our platforms and services, including via the display of adverts and direct communications you receive from us, which may be based on your activity on our platforms;



  1. to improve our platforms by determining the website’s technical design specifications and identifying system performance or problem areas, for tracking activity on the website and mobile applications, preparing reports, assessing trends and otherwise monitoring the way in which the platforms are being used;



  1. to process your payments or any documents that you provide via the platforms;



  1. to measure or understand the effectiveness of advertising we serve to you and others, to deliver relevant advertising to you, to make suggestions and recommendations to you and other users of our website about goods and services that may interest you or them, which may be based on your activity on our website or third parties’ website(s); and



  1. to comply with legal obligations.


On what basis do we use your information

We use your personal information on the following bases (where permitted in accordance with applicable data protection laws):

  1. because the information is necessary for the performance of a contract with you or to take steps at your request to enter into a contract;



  1. because you have given your consent (if we expressly ask for consent to process your personal information, for a specific purpose);



  1. for our legitimate interests. Using your personal information helps us to operate, improve and minimize any disruption to the platforms and the services that we may offer to you. We also have a legitimate interest in sending you information on the services we believe will be of interest to you;



  1. to comply with legal and regulatory obligations; or



  1. if you have made the personal information publicly available.


Who do we share your information with?

We will only disclose or transfer your personal information for the purposes set out in this notice:

  1. to selected real estate brokers, real estate brokerage firms, product sellers, affiliate, handymen, agents, developers or other service providers that we use, where asked to do so or as part of your use of the platforms. For example, when you enquire about a property of interest to you, we will pass your personal information to the estate agents handling that property sale or rental;



  1. to business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you;



  1. to any member of our group;



  1. to any competent authorities if we are legally required to comply with a request for data;



  1. to our third-party service providers. We partner with and are supported by service providers around the world. Personal information will be made available to these parties only when necessary to fulfil the services they provide to us, such as software, system, and platform support; direct marketing services; social media and communication services; cloud hosting services; advertising; data analytics; and order fulfilment and delivery. Our third-party service providers are not permitted to share or use personal information we make available to them for any other purpose other than to provide services to us;



  1. if we sell or buy any business or assets, in which case we may disclose your personal information to the prospective seller or buyer of such business or assets, along with its professional advisers. If our, or any of our affiliates assets are acquired by a third party, personal information held by us or our affiliates about our customers will be one of the transferred assets;



  1. if required in order to obtain professional advice;

KEMANAGE Property Management System

KEMANAGE Property Management System is an all-inclusive platform that brings together every element of property management into a single interface. It simplifies complex processes, making it the ideal solution for anyone looking to enhance their property management operations.

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